Who We Are
Rooflow (“we”, “our”, “us”) operates the website located at https://rooflowca.com. We provide roofing inspection, repair, installation, and related home-services across California.
Information We Collect
We collect information that you voluntarily provide through forms, quote requests, phone calls, SMS messages, scheduling tools, or when interacting with our website. This may include your name, phone number, email address, home address, service needs, and any details you choose to submit.
We also automatically collect technical information such as IP address, browser type, device information, and cookies for security, analytics, and website functionality.
SMS Consent & A2P 10DLC Compliance
By submitting your phone number on our website or via any of our lead forms, you consent to receive SMS messages from Rooflow related to scheduling, service updates, estimates, promotions, and customer support.
Message frequency may vary. Message & data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.
We do not sell or share your phone number with third-parties for their marketing purposes. SMS delivery is handled through compliant messaging partners solely for providing our services.
Comments
When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent for spam prevention and security purposes.
An anonymized hash of your email may be used with the Gravatar service. Their privacy policy is available at: https://automattic.com/privacy/.
Media
If you upload images to the website, avoid uploading images containing embedded location data (EXIF GPS). Visitors may download and extract such data from images posted on the site.
Cookies & Tracking Technologies
We use cookies and similar technologies to improve user experience, enable website functionality, analyze site traffic, and support marketing campaigns including Meta Ads, Google Ads, and remarketing.
You may control cookie settings through your browser, but disabling cookies may impact certain website features.
Embedded Content & Third-Party Services
Articles or pages on this site may include embedded content (videos, images, forms, etc.). Embedded content behaves as if you visited the third-party website directly, which may collect data according to its own privacy policies.
Meta Ads, Lead Ads & Tracking Compliance
We use Meta Ads (Facebook, Instagram), Google Ads, and other advertising platforms to reach customers and improve our services. These platforms may use cookies or tracking pixels to personalize ads, measure performance, and optimize our campaigns.
If you submit information through Meta Lead Ads or similar lead forms, your data is used solely to contact you about roofing services, provide estimates, and schedule appointments. We do not sell your personal data.
Who We Share Your Data With
We only share your data with trusted service providers who assist with operations such as SMS delivery, scheduling software, analytics, and advertising optimization. These providers are contractually prohibited from selling your data or using it for their own marketing.
How Long We Retain Your Data
We retain submitted information for as long as necessary to provide roofing services, support your requests, maintain records, or comply with legal obligations. Comments left on the website and associated metadata may be kept indefinitely.
Registered users (if applicable) may view, edit, or delete their account information at any time.
Your Rights & Choices
You may request an exported file of the personal data we hold about you, including information you provided to us. You may also request that we delete your personal data, except where we are required by law to retain certain records.
For SMS: Reply STOP at any time to remove your number from future messaging.
Where Your Data Is Sent
Visitor comments may be processed through an automated spam detection service. Form submissions may be forwarded securely to internal staff, scheduling teams, or CRM systems.
Contact Us
For privacy-related questions or data requests, please contact us at:
Rooflow
Email: [email protected]
Phone: (888) 552-6765
